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If you try to setup a payee for bank transfer, you will not have enough time before it logs you out. Even if you try to do it very quickly. Also, if you enter a wrong swift code and then try to fix it, the Bic code that self populates from the swift will not correct itself or let you edit it. I had to give up and go into the bank to make my transfer.
3 people found this review helpful
Abu Dhabi Commercial Bank
March 18, 2020
Hi, thanks for your review. We`ve updated our app to provide you a better experience. Feel free to write back to us if you are still facing any issues.
M.I

BILAL ABDUL RAZAK
Utterly unreliable. This app fails at the most basic tasks. Most of the time it won't even open, and when it does, it’s a struggle to transfer money. It constantly freezes and shows errors right when I need it most. ADCB support is just as bad—inefficient and useless when you actually face a technical glitch. For a major bank, this level of performance is unacceptable. If you value your time and need to move your money without a headache, look elsewhere.
1 person found this review helpful
Abu Dhabi Commercial Bank
March 18, 2026
We're sorry you're facing issues with the app. Our team is ready to support you -- just contact us at
[email protected] from your registered email so we can look into it further.
R.B

Mustafa El-Sheikh
I have logged a ticket for 3 weeks now and has not been resolved! Your app is fully dependent on OTP on SMS for login and registration. OTP by email or whatspp should be reliable options in the case of changing the mobile number, unreachable or even having issues in receiving OTPs. The worse is that even your internet banking having issues, even when OTP by email is available as an option it still does NOT work. Show me any bank in the world that have such issues and not resolve it on spot!
Abu Dhabi Commercial Bank
April 3, 2026
Hi, Mustafa. Please share your ticket number with us at
[email protected] from your registered email address so we can escalate this immediately and ensure it is resolved as soon as possible.
R.B