
Rachel S
- Flag inappropriate
- Show review history
I've come to the conclusion that Frontier's a joke. I'll be looking into other services. I try to call the number, and can't actually get through to anyone for help. All it does is set an in-person appointment, which I don't want, automatically with no input from you, tell you to go to the app to change it, and then have it not show up on the app. Can't get through to an agent on the app chat, either. Wifi keeps dropping, can't get service in most of the house, whole home equipment won't work.
841 people found this review helpful
Frontier - A Verizon company
December 27, 2023
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please send us your account number and a description of the issues you are facing at
[email protected]. Thank you.

Sara Fabian
when it works it's great to pay your bill, but most months my bill either doesn't load and falsely says I don't have a payment due or I can't get in because the biometrics are down and it doesn't remember my past password so I have to change it again. what should take maybe 2 minutes is usually a 15 minute ordeal. trying to use the customer service bot is a joke too.
12 people found this review helpful
Frontier - A Verizon company
March 9, 2026
Hello Sara, Thanks for contacting MyFrontier App support. If you are facing any issues, please send a screenshot with description to our app support team at
[email protected] so we may help you further. We are always working to make improvements to our customer experience in the app, so your feedback is greatly appreciated.

shade2075
It was a truly horrible experience. Giga, their chat bot is completely broken and can not give the correct information to any problem. Then, when you finally get it to attempt to connect to a real real person, it never connects. I've been trying to get my service restored for an hour and a half and have still had no contact.
4 people found this review helpful
Frontier - A Verizon company
March 19, 2026
Dear Customer,
Thank you for reaching out to Frontier support.
We sincerely apologize for the troubles you've had with the MyFrontier app. We'd be happy to take a look into this for you. Please send your account number and a detailed description of the issue (with any screenshots) to our app support team at
[email protected]. Thank you.