
Daniel Jarvis
Eurail app has made traveling through Europe easier to plan. Being able to see options of routes and times even across country borders has been the most helpful. Being able to reserve seats is a bonus. An improvement I would like to see is an explanation why seat reservations are not available or required. A note stating that the train is sold out along the selected route in a specific area would be helpful.
4 people found this review helpful
Eurail B.V.
February 6, 2026
Thank you for the constructive feedback. Seat reservation availability and requirements depend on each railway company. We agree clearer explanations would help our customers. For specific journeys, our Live Chat team can gladly assist you.
Kind regards,
Social & Community Care Team
Eurail/Interrail

Brenda Jarvi
We purchased the month global pass, once I figured out how it worked, it was easy. Watching videos on it helped. There were and are some confusing areas. It'll plan a journey with the London tubes, which most aren't part of the pass. When you are planning a journey, remember to give yourself time between transfers, like you would for flight connections. Most of the conductors couldn't scan the QR, but upon seeing the global pass they OK'D the tickets. We're able to change train tickets easily.
7 people found this review helpful
Eurail B.V.
October 15, 2025
Hi Brenda,
Thanks for sharing your experience, glad to hear the Pass worked well once you got the hang of it! You’re right, the app can sometimes include routes like the London Underground that aren’t covered, and leaving extra time for transfers is definitely wise. We’re working to make route info and QR scanning smoother for future travellers.

J W
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I am from U.S. Unable to book trips using the app. Have to go to the website to book; The app doesn't tell you whether or not you can book the trip or if trains are full. No phone number to call, but email help is responsive. Booking trip2 Hamburg, Germany, app doesn't tell you if trains are full. When you pay for seatreservations, you have to re-enter all billing information again; after you've already done it paying for Eurail (this is redundant). I am still optimistic and may change to 3*
9 people found this review helpful
Eurail B.V.
August 19, 2024
Dear customer, thank you for your feedback. We are aware that in the app, it is currently not possible to book seats directly or check availability unless reservations are required. We are actively working on enhancing this feature.