
tjzekes
After installing the app, I decided to go to "My Account." This next step seemed really bizarre to me. I was already logged in but then after tapping the Account icon, I had to sign in again. Once there, all of my information was correct except one item was missing: Emergency Contact. I provided the info, and fortunately, after 24 hours, the info is still there.
29 people found this review helpful

Lori Lancaster
- Flag inappropriate
- Show review history
This is NOT an app. It is simply a pointer to the website. My upcoming trips do not appear anywhere. When I go to the Account menu, trips are not an option, and the other options take me to the Alaska Airlines website. This is a slow process. Now, the Alaska app doesn't bring up my account or trips, either. I'm pretty disappointed, as I have found the Alaska Airlines app to be very user friendly, fast and efficient. No longer the case.
38 people found this review helpful

Kathleen Papst
I upgraded my Golden1 app, which I use daily to check my accounts. After I updated it, it froze, and I can't access the app AT ALL. I talked to a Golden1 agent and he said that they were working on maintenance and the changes to the app this weekend. I tried to uninstall the update, and now I've lost the entire thing. I have had this app on my phone for years. I am senior and I am not tech savvy. I don't know how to fix this problem. I am very upset.