
Mary Burger
I have not had phone service or able to send or receive messages and even the help line for service does not work now For approximately 2 weeks. when I signed up for only 3 months ago I ask where the Sim card is there was not one with delivery of their new phone saying the Sim card stays with them it was a new updated service of theirs and I did not have to be concerned But lately in the top left there has been a notification stating no Sim card. since A didn't have to be concerned.

Sridharan Kuppa
Junk app, it does not work at all. It always gives an error code 995 (no network connection) though I connected via LTE network and I was able to browse all possible websites. Waste of time for customer and customer service. This app is going to drive the customer away from T-Mobile (btw, I have been th customer with T-Mobile for 10+ years).
122 people found this review helpful

Holli Knight
Terrible app. It tells you to start that you have to turn off your Wi-Fi and cellular service to proceed Only..... it can't proceed from there because your Wi-Fi and cellular service is off. No joke. That was actually the error message I received. It started right off with a catch 22. So pretty much useless and I will be uninstalling it now. 10 of 10. Do not recommend T-Mobile anything. This app was the final piece of a long ordeal.
18 people found this review helpful