
Yvonne Gidrey
I like the app because I have access to my medical records and tests. What I'm disappointed in, is the inability to make payments on this app. It is very frustrating to enter a your payment information but then do not have the option to continue or submit. Something is very wrong when your only option is to cancel or go back. Of course, if you go back all your payment info is removed and the Circle starts a over again. I have reported this on several occasions to billing to no avail.
154 people found this review helpful

Cynthia Hixenbaugh
Tried to login and the app wouldn't recognize my username or password. Both were typed correctly for my account. Tech support could not help. There are only so many times they can reset my password before they have to realize that "hey, maybe there is something wrong with the app". Then I scroll down the list of comments here and see I'm not the only one.
36 people found this review helpful
Baylor Scott and White Health
January 28, 2022
Hi Cynthia, please call 855-691-0180 to get in touch with our MyBSWHealth support team. Their hours are 8-5 on weekdays.

Jack
This app even after all the work done on it is still cumbersome. It's still too difficult to just bring up and look at your records and it shouldn't be that difficult! I should be able to navigate to a specific appointment and see everything that was generated (any and all care documents and such) and pull them up individually and then download them if I wish from that point. There are other issues too.
44 people found this review helpful
Baylor Scott and White Health
Apr 07, 2026
Your feedback is important to us, and we appreciate you taking the time to share your concerns with us. We have shared your feedback with our product development team for further review.