
Chanel Walker
Dallas needs to come up with a new method for HOV discounts because this is not it!! I have tried this on 4 separate occasions, both with 2 smartphones and today with the occupant pass. All 4x I was charged full price. There is no way to see the status of the vehicle to know if it is reading all devices in the car. There's just an unhelpful blue bar that says you set it up correctly. To top it off, not only do I get charged full price but this also drains your battery. Just Trash!
5 people found this review helpful
Hi Chanel. I can see that you qualified for the 50% HOV discount for 3 of your 4 TEXpress Lane transactions. If you were charged the full rate by NTTA, please ensure your NTTA account balance is positive, as this is required. Also, please note that there is an orange button on the home screen, which enables you to check your vehicle's HOV status.

A Google user
Great when it works as advertised. The problem is that sometimes the app (or device?) doesn't always automatically recognize that two people are in the vehicle. Our phones have the app activated, bluetooth enabled, and correct permissions set. Per the documentation, the app shouldn't need to be checked each time we get in the car. But sometimes it has status of "not in car" for one or the other of us, meaning it needs to be manually set by clicking on the app WHILE DRIVING!
18 people found this review helpful
Hi Howard, Thank you for your review. We're sorry to hear that the "Not In Car" message displays for you sometimes. It sounds like maybe your GoCarma Pass has a weak Bluetooth signal. This is something we can resolve for you if you send us a message in the GoCarma app. Thank you for your patience and for the review.

A Google user
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THIS IS A PLOY TO KEEP YOU FROM COLLECTING DISCOUNTS!!!! Another joke app to keep you from using discounts. From first glance, setup is a hassle. Must be in the vehicle to setup, I have 3 cars. So this will take some extended setup time. Have not even got to the "required separate bluetooth devices". In my case, I have 3 cars driving kids to dance, hockey, baseball, soccer or what have you. Will rarely have multiple smartphones in the car. At least with the last app I could schedule in advance.
28 people found this review helpful
Hi Rob. It should just take a couple of minutes setup time per vehicle. The benefit is you won't have to remember to set HOV status in future. It's also no problem to use GoCarma when you travel with kids. Please chat with us in the app or read more here: https://support.gocarma.com/en/articles/3195127-what-if-someone-doesn-t-have-a-smartphone