
Kimberly Rose
I have had this scale for a few years now, and I keep telling myself to get a new one. I put it on a flat, hard surface and stand on it. I can't stand perfectly still, I human, I tend to wiggle some. The scale picks up on that, and I can make myself whatever weight I want. It can go between 25-35 lbs with hardly any movement. It's good it's trying to be accurate, but that's extreme. New batteries don't help, and holding the wall to steady yourself doesn't do anything.
6 people found this review helpful
Joicom corporation
July 15, 2024
Hi customer, sorry for the inconvenience caused. Could you reset the scale by taking out one battery for 5 seconds? If the problem persists, please kindly contact us via email (
[email protected]). Sincerely, Customer Service Team

Angela Best
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I just started using this scale. seems okay, BUT there is no indication that if you want to sign in instead of being a guest, it will require a subscription but does not tell you how or how much to do that. I was not expecting to have to pay more than the scale price to use it. ****update: All I had to do was submit my email. it was still a little confusing. today when I opened it, my email address identified me instead of being a guest. Just wanted it set up in case I ever change phones. TY!
4 people found this review helpful
Joicom corporation
April 15, 2025
Hi Angela, we apologize for the inconvenience. Our app is free, no payment needed. Please email
[email protected] with a screenshot of the payment prompt. Due to word count limits, we can’t address all concerns here but will assist further and respond to your guest account issue via email.

Ricardo Nj
Not accurate at all. I love that it uses metal contacts which is more reliable than the glass that more expensive scales use. I love that my scale has a handle bar for full body measurements. I mostly use it for measurement trends because the fat % accuracy is way off (over 6 percentage points off). If I switch from normal mode to athlete mode, it's just way off in the other direction. I wish there was a way to calibrate against dexa scan measurements. That would make it 5 stars for me.
2 people found this review helpful
Joicom corporation
July 28, 2025
Hello Ricardo, apologies. Our scales use bioelectrical impedance analysis (BIA), the results of which depend heavily on body impedance, height, weight, age, gender, and fitness level. For further assistance, please email
[email protected].