Lotus Booker

Lotus Booker is a business application for Vietnam Airlines' agency staff, enabling quick and accurate flight lookup, booking creation, ticket issuance, and post-sales processing (changes/refunds, additional services, etc.); while also managing orders and ticket office operations anytime, anywhere.

AIRLINE TICKET BOOKING PLATFORM FOR VIETNAM AIRLINES BOOKERS
1. Easy booking and ticket issuance management:
Centralized management of all bookings, issued tickets, and transaction history of the agency. Seamless business operations within a single application, reducing errors and saving processing time.

2. Building and managing multiple agency levels:
Create and manage accounts using a multi-level model. Clear permission assignment, tracking sales for each user group, and supporting efficient operation of the sub-agency system.
3. Flexible Pricing Policy:
Configure pricing and discount policies based on customer segments, regions, airlines, and other criteria.

4. Standardized Ticket Office Operations:
Support post-sales processing (exchanges/refunds), record management, transaction history recording, and data reconciliation. Ensures consistent ticket office operation, easy verification, and traceability when needed.

5. Visual Business Reporting:
Provides a system for reporting revenue, sales volume, booker KPIs, agent KPIs, booking status, ticket issuance, and changes/refunds. Clear and easy-to-track data optimizes revenue and facilitates quick decision-making.