
Michael B
This app barely works. I can't get the scanner to actually scan a QR code. When I scan that code with Google Lens instead and click on the link, the app opens up and then gives me an error when I try to submit the information. Not much use for a digital ID app that refuses to do the one thing I need it to do.
916 people found this review helpful
Hi Michael, We’re sorry to hear about the issues you’re experiencing with the app. Our support team would be happy to help resolve this for you. Please reach out to us at
[email protected] with more details about the problem, and we’ll do our best to assist. Thank you for your patience! ^MS

Andrew Longland-Meech
This app cannot be used to verify your identity if you have a hyphen in your surname (is the same true with apostrophes?) as it removes the hyphen and then, obviously the name will not match the data held by the other system. This is such a basic data validation error that I'm surprised it made it through beta testing! I've given it 2 stars, because apart from that, it's easy to use.
4 people found this review helpful
Hi, thanks for leaving a review. Hypens and apostrophes are not part of the MRZ code lines in documents, therefore they are never included. You can check that for yourself in your passport or national ID. That is why, when the app reads the ID, presents the name and surname as per the MRZ lines. We hope this helps! Thanks. ^MS

Jose Gimenez
If the photo on your current driver's license is a few years old, the automatic system won't recognize it, causing a big problem. In my case, I lost access to my work app if I did the verification through the Yoti website. Now, if you register on the app and use the same license, the verification is manual and they accept it. One might think that you only access your account when you need to verify your ID and don't need to take a photo, but that's not the case. Even if you've already verified
26 people found this review helpful
Hi, thanks for leaving a review. If you haven't already, could we ask you to reach out ot our support team? You can do so via the app in the More section, where you can also use out AI chatbot to get support. Take care! ^MS