
Arabella Stachura
My only complaint is that appointments scheduled directly with my provider don't show up in the app. I had an appointment on the 4th. When I left, I spoke with the receptionist to set up another appointment on the 26th. I have gotten the automated calls from the office confirming the appointment, but it's not showing in my "upcoming appointments" in the app (for a timeline, today is the 20th).
1 person found this review helpful

Harold (Hoss) Jefferies
For non-emergency concerns, medical questions, refills, follow up concerns, the app is great. It lets my provider and me quickly read messages and respond at our convenience. I especially like it for those times when I am not sure whether I need to come in. I can type, "Hey, doc, it hurts when I do this," and she can reply, "I think you need to be seen," or just, "Don't do that," as appropriate.
124 people found this review helpful

Kelly Nasdeo
Doesn't work & no tech support. I already have an account with Athena through my physician. I downloaded the app, opened to screen to login page, clicked, opened a second login screen where it asked for my credentials. Entered those & received "something went wrong. It looks like there was a hiccup on our end and we're unable to log you in. Please try again in a few moments". Of course it doesn't matter how long I wait, I receive the same error endlessly.
84 people found this review helpful
athenahealth
March 27, 2023
Hi Kelly, thank you for reaching out. You will need to complete the full registration for your Patient Portal account from a desktop computer, including registration and verification, in order to access the athenaPatient app. Once you complete that step, you should be able to login without looping and getting the error message. - athenaPatient Team