
Brian Carey
the app has been mostly good, but recently new features of splitting up a receipt from the transaction is very bad UX. you used to simply be able to auto fill an expense from the receipt, now it forces you to split it up into two parts and automatically doesn't find the matching reimbursement. it makes no sense to do this, it was working fine before. also there are now issues picking up the PDFs from email attachments. this was also working before. the latest release has major regression

Fatimah Al-Isa
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This app is slow and terribly ineffective. I spent 15 minutes trying to book a hotel that would've taken me less directly through the hotel website. I spent an hour with support trying to rebook and they managed to do it incorrectly. again, direct would've been significantly faster. The app has too many issues and support is severely lacking, I wish my company did not utilize this service.
7 people found this review helpful

Sarai
It is difficult, if not impossible to schedule efficient travel on this app. Especially if you need to travel on a mulit-leg trip. Then it gets worse. If anything goes wrong on your trip there is no support. Then it gets even worse when you need to deal with their expense reporting. I have open tickets that they cannot resolve after having contacted them multiple times. A charge was made to my expense card and then reversed. Their system and their customer service bots cannot deal with this.
38 people found this review helpful