
Linda Winter
I love this app until today when I can no longer split the sound volume between the right and left hearing aids. up until today. that was something I could always do. AI told me to go to the three bar, menu app settings, slide selection but that selection appears to no longer be there. if insignia being bought out by the other company is the cause of this, I wish the new company would wake up and restore that capability in the app as I use it. Only reason I've downgraded app to 4 stars
11 people found this review helpful
Sivantos Pte. Ltd.
February 24, 2026
Hi Linda. Typically, if the option to split the volume sliders is missing, that means the Bluetooth connection between the app and hearing aids is disconnected. You can try to go to the 3 lines > Settings > Stop the app. Afterwards, reopen it and see if the connection is established.

LINDA
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Still learning! I like being able to check for battery strength, adjust sound in different settings, and focus sound reception ci duection. In some settings I need to turn all attention to hearing a person in front of me, and not so much picking up sounds behind me: The app allows me to adjust that. On other occasions(e.g. driving) I want to be sure I can hear emergency vehicles approaching from all directions.

Leisa Jones
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Update- Bluetooth drops constantly. i have to take the time to fix it several times (6+) each day by turning my bluetooth completely off and back on, with my aids working thru my phone the whole time. Sometimes get messages that my phone volume is too low or my aids aren't connected to my phone when they actually are and the app can't connect to my aids. When that happens, I have to stop & reboot my phone to get the app to connect. Please fix this & make it a better fit for Android users.
Sivantos Pte. Ltd.
April 6, 2026
We apologize for the frequent disconnects. If you notice the app is Disconnected, tap on the BT symbol at the top right of the app. Next, return back to the main remote control screen and the app should refresh it's search for the aids. Alternatively, go to Settings > Stop the app. Afterwards, reopen the app and check the connection.